Responsible Gaming
at ace653

Policy effective: 1 January 2026

1. Our Commitment to Responsible Gaming

ace653 is built on the belief that gambling should be a safe, enjoyable leisure activity — not a source of financial pressure, anxiety, or harm. We serve players across Bangladesh, including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and Mymensingh, and we understand that every player has a different relationship with gambling. That diversity of experience is exactly why responsible gaming is not a side concern at ace653 — it is embedded into the way we operate.

This page outlines the specific tools, policies, and resources that ace653 provides to support responsible gaming. We encourage every player to read this page carefully, use the available tools proactively, and reach out to our support team without hesitation if gambling ever stops feeling fun. There is no stigma in asking for help, and ace653 will always respond with respect, confidentiality, and practical assistance.

ace653 also recognises that responsible gaming is a shared responsibility. Alongside the platform-level tools described here, players themselves play a role in monitoring their own behaviour, setting personal boundaries, and being honest with themselves about their gambling habits. The information in this document is designed to make that self-monitoring as easy and supported as possible.

2. Age Restriction — 18+ Only

ace653 operates a strict minimum age policy. 18+ All players must be at least 18 years of age to register an account, make a deposit, place a bet, or participate in any game or promotion on the ace653 platform. This policy is non-negotiable and applies equally to all players regardless of location within Bangladesh.

2.1 Age Verification at Registration

When you create an ace653 account, you are required to confirm that you are 18 years of age or older. ace653 verifies this declaration through its Know Your Customer (KYC) process, which requires submission of a valid government-issued identity document — such as a National ID Card or Passport — before withdrawal privileges are activated. Any account found to belong to a person under the age of 18 will be permanently closed, all funds will be returned to the originating payment method, and the matter may be reported to relevant authorities.

2.2 Protecting Minors

If you share a device or a household with individuals under the age of 18, ace653 strongly recommends the following protective measures:

• Never save your ace653 password on a shared device or browser.
• Always log out of your ace653 account when you are not actively using it.
• Consider enabling parental control software on shared devices to restrict access to gambling websites.
• Keep your payment method credentials private so that minors cannot make unauthorised deposits.

If you believe a minor has accessed an ace653 account — whether your own or another — please contact our support team at [email protected] immediately. We will investigate and take swift action.

3. Self-Exclusion

Self-exclusion is one of the most powerful responsible gaming tools available to ace653 players. It allows you to voluntarily block your own access to the platform for a defined period — or permanently — so that you can step back from gambling without relying solely on willpower.

3.1 How Self-Exclusion Works at ace653

When you activate self-exclusion on your ace653 account, the following actions take effect immediately:

• Your account is locked and you cannot log in for the duration of the exclusion period.
• All pending bets placed before the exclusion was requested will be settled normally; no new bets can be placed.
• You will be removed from all marketing, promotional, and bonus communication lists for the duration of the exclusion.
• Any balance remaining in your account at the time of exclusion will be returned to your registered bKash, Nagad, or Rocket account upon request.

3.2 Self-Exclusion Durations

ace653 offers the following self-exclusion periods:

• 6 months — A medium-term break suitable for players who want meaningful time away from the platform.
• 1 year — An extended exclusion for players seeking a longer period of reflection and recovery.
• 5 years — A long-term exclusion for players who recognise a significant problem and want sustained distance from gambling.
• Permanent / Lifetime — An irreversible exclusion for players who wish to stop gambling on ace653 entirely with no option to return.

3.3 Returning After Self-Exclusion

For exclusions of 6 months or longer (excluding permanent), players may apply to have their account reinstated once the exclusion period has fully expired. ace653 will not process any reinstatement request before the full duration has elapsed. Before reinstatement, players will be required to complete an identity verification check and to confirm in writing that they have considered the risks of returning to gambling. ace653 may, at its discretion, suggest additional responsible gaming measures as a condition of reinstatement.

4. Deposit Limits

Setting a deposit limit is a proactive step that helps you control exactly how much money you can put into your ace653 account over a given time period. ace653 strongly encourages all players to set a deposit limit as soon as they register, before they have had a chance to get caught up in the excitement of gaming.

4.1 Available Limit Types

ace653 offers three deposit limit intervals to match your preferred budgeting style:

• Daily deposit limit: The maximum total amount (in ৳ BDT) that can be deposited via bKash, Nagad, Rocket, or any other accepted payment method within a rolling 24-hour period.
• Weekly deposit limit: The maximum total deposit amount across any 7-day rolling window.
• Monthly deposit limit: The maximum total deposit amount across any 30-day rolling window.

4.2 Changing Your Deposit Limit

Reducing a deposit limit takes effect immediately — there is no waiting period for a lower limit to apply. This is intentional: if you decide you need to spend less, that decision should be protected at once. Increasing a deposit limit, however, is subject to a mandatory 24-hour cooling-off period before the higher limit becomes active. This cooling-off period is there to protect you from impulsive decisions made in the heat of the moment. To modify your deposit limits, contact ace653 support via live chat or email at [email protected].

4.3 Session and Loss Limits

In addition to deposit limits, ace653 can set session wagering limits (the maximum amount wagered in a single gaming session) and loss limits (the maximum net loss permitted over a defined period). These can be configured upon request. Players who wish to combine multiple limit types for stronger self-protection are encouraged to do so — our support team can walk you through the available options.

5. Time-Out Features

A time-out is a short-term account suspension that gives you breathing room without the permanence of self-exclusion. It is ideal for players who feel they are gaming too frequently or spending too much time on the platform, but who do not necessarily believe they have a serious problem — they simply want a structured pause.

5.1 Time-Out Options

ace653 offers the following time-out durations:

• 24 hours — A one-day pause, suitable for cooling off after an unexpectedly long or frustrating session.
• 7 days — A weekly break that allows you to reset your gambling habits and reflect on your play patterns.
• 30 days — A monthly pause for players who want a meaningful period away from the platform without committing to full self-exclusion.

5.2 What Happens During a Time-Out

During an active time-out period, your ace653 account is temporarily suspended. You cannot log in, place bets, or make deposits. All promotional communications are paused for the duration of the time-out. Any account balance is preserved and will be available to you when the time-out expires. Unlike self-exclusion, time-outs expire automatically — you do not need to contact support to have your account reinstated once the period ends.

6. Recognising the Warning Signs of Problem Gambling

Problem gambling can develop gradually and is not always easy to recognise in yourself. ace653 wants every player to be aware of the common warning signs so that help can be sought early. The following behaviours may indicate that gambling is becoming harmful:

• Spending more money on gambling than you originally planned or can comfortably afford.
• Chasing losses — continuing to gamble after losing in an attempt to win back money.
• Lying to family members or friends about the amount of time or money spent gambling.
• Feeling restless, irritable, or anxious when unable to gamble.
• Gambling to escape stress, depression, loneliness, or other emotional difficulties.
• Neglecting work, studies, family responsibilities, or personal health due to gambling.
• Borrowing money or selling possessions to fund gambling activity.
• Repeatedly trying to cut back or stop gambling without success.
• Thinking about gambling constantly, even when doing other activities.
• Feeling guilty or ashamed after gambling sessions.

If you recognise three or more of these signs in yourself or in someone close to you, we encourage you to reach out to ace653 support immediately. Early intervention is the most effective way to prevent gambling from becoming a serious long-term problem. There is no judgment at ace653 — only support.

7. Support & Resources

ace653 provides direct support to players experiencing gambling-related difficulties, and we encourage players to seek help without delay. Our support team is trained to handle sensitive conversations about problem gambling with empathy, professionalism, and strict confidentiality.

7.1 ace653 Support Channels

7.2 External Help Organisations

ace653 encourages players who are dealing with serious gambling-related problems to seek support from professional organisations specialising in addiction and mental health. While ace653 does not maintain formal partnerships with specific third-party organisations, we encourage players in Bangladesh to speak with a licensed mental health professional, a trusted community leader, or a medical professional if gambling is significantly affecting their life, relationships, or finances. Seeking professional help is a sign of strength, and recovery is absolutely possible.

8. Player Protection Tools — Full Summary

The following table summarises all the responsible gaming tools currently available to ace653 players. To activate any of these tools, contact our support team via live chat or email at [email protected].