Privacy Policy — ace653

Last updated: 1 January 2026

1. Data We Collect

1.1 Information You Provide Directly

When you create an account, verify your identity, make a deposit, or contact our support team, ace653 collects personal information that you provide directly. This includes:

• Identity data: Full legal name, date of birth, gender, and nationality as provided during registration or KYC verification.
• Contact data: Mobile phone number, email address, and residential address in Bangladesh.
• Identity verification documents: Copies of your National ID Card, Passport, or Driving Licence, and proof of address documents submitted during the KYC process.
• Financial data: Mobile Financial Service account details (bKash, Nagad, Rocket, Upay) used for deposits and withdrawals, including account holder names and transaction reference numbers.
• Communications data: Records of correspondence with ace653's customer support team, including live chat transcripts and emails.

1.2 Information Collected Automatically

When you browse or use the ace653 platform, certain technical information is collected automatically by our systems. This includes:

• Device and browser data: IP address, browser type and version, operating system, device type (mobile, tablet, desktop), and screen resolution.
• Usage data: Pages visited, time and duration of visits, games played, bets placed, session lengths, and navigation paths through the platform.
• Location data: General geographic location derived from your IP address (country and city level). ace653 does not collect precise GPS location data.
• Cookie and tracking data: Information gathered through cookies and similar technologies, as described in Section 3 of this policy.

1.3 Information from Third Parties

In certain circumstances, ace653 may receive personal data about you from third-party sources, including:

• Identity verification agencies used to confirm the authenticity of KYC documents.
• Payment processors and mobile financial service providers (bKash, Nagad, Rocket, Upay) to confirm transaction status and account ownership.
• Fraud prevention and anti-money laundering screening services that provide risk signals to help protect the platform and its players.

Data received from third parties is handled with the same level of care and security as data you provide directly, and is used only for the purposes described in this policy.

Data Category	Examples	Source	Required?
Identity	Full name, date of birth, NID	You / KYC agency	Yes — for account verification
Contact	Mobile number, email, address	You	Yes — for account operation
Financial	bKash / Nagad account reference	You / payment provider	Yes — for deposits & withdrawals
Technical	IP address, device type, browser	Automatic collection	Yes — for security & fraud prevention
Usage	Games played, bets placed, session data	Automatic collection	Yes — for platform improvement
Marketing	Communication preferences	You (opt-in)	No — optional, consent-based

2. How We Use Your Data

2.1 Legal Bases for Processing

ace653 processes your personal data only where there is a lawful basis for doing so. The primary legal bases on which ace653 relies are:

• Contract performance: Processing necessary to open and operate your account, process deposits and withdrawals, and deliver gaming services.
• Legal obligation: Processing required to comply with applicable laws, including anti-money laundering (AML) obligations and identity verification requirements.
• Legitimate interests: Processing carried out for ace653's legitimate business interests, such as fraud prevention, platform security, and improving user experience, provided those interests are not overridden by your privacy rights.
• Consent: Processing carried out with your explicit consent, such as sending optional promotional emails or SMS notifications about bonuses and offers. You may withdraw consent at any time.

2.2 Specific Purposes of Processing

ace653 uses the personal data it collects for the following specific purposes:

• Creating and managing your ace653 player account.
• Verifying your identity and age (18+) in accordance with responsible gaming obligations.
• Processing deposits from and withdrawals to your bKash, Nagad, Rocket, or Upay account.
• Providing customer support and responding to your queries or complaints.
• Detecting and preventing fraud, money laundering, and other prohibited activities on the platform.
• Monitoring gameplay for signs of problem gambling and offering responsible gaming assistance where appropriate.
• Sending transactional communications such as deposit confirmations, withdrawal notifications, and security alerts.
• Sending optional marketing communications about promotions, bonuses, and new games — only where you have provided consent.
• Analysing aggregate usage trends to improve the performance, design, and content of the ace653 platform.
• Complying with legal and regulatory requirements, including responding to lawful requests from authorities.

3. Cookies & Tracking Technologies

3.1 What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They allow the website to recognise your device, remember your preferences, and gather information about how you interact with the site. ace653 uses cookies and similar technologies (such as web beacons and local storage) to deliver a reliable and personalised gaming experience.

3.2 Types of Cookies Used by ace653

• Strictly necessary cookies: Required for the platform to function. These enable secure login sessions, maintain your account state between pages, and support core security features. These cookies cannot be disabled without breaking core platform functionality.
• Performance and analytics cookies: Collect anonymised information about how players use the platform — which pages are visited most, where errors occur, and how long sessions last. This data helps ace653 improve platform performance and user experience.
• Functional cookies: Remember your preferences such as preferred language, display settings, and recently played games so that your experience is consistent across sessions.
• Marketing cookies: Used only with your explicit consent to track your interactions with ace653 content and deliver relevant promotional offers. You may opt out of marketing cookies at any time.

3.3 Managing Cookies

You can control and manage cookies through your browser settings. Most modern browsers allow you to block, delete, or restrict cookies. Please note that blocking strictly necessary cookies will affect your ability to log in and use core features of the ace653 platform. For detailed guidance on managing cookies in your specific browser, refer to that browser's official help documentation.

4. Data Sharing & Disclosure

4.1 Service Providers

ace653 shares personal data with a limited number of trusted third-party service providers who assist in delivering the platform's services. These providers are contractually obligated to handle data securely, use it only for the purposes for which it was shared, and not disclose it further. Service provider categories include:

• Identity verification and KYC service providers.
• Payment processing partners (including integration partners for bKash, Nagad, Rocket, and Upay).
• Cloud hosting and infrastructure providers who store platform data on secure servers.
• Customer support platform providers that power our live chat and ticketing systems.
• Fraud prevention and risk management services.
• Game software suppliers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — who may receive anonymised session data to resolve technical disputes.

4.2 Legal Disclosure

ace653 may disclose your personal data to law enforcement agencies, regulatory bodies, or other authorities where required to do so by applicable law, court order, or regulatory obligation. Such disclosures will be made only to the extent required and with appropriate protections applied where possible.

4.3 No Sale of Personal Data

ace653 does not sell, rent, lease, or otherwise transfer your personal data to third-party advertisers, data aggregators, or marketing companies for their own commercial purposes. Any data sharing with partners is strictly limited to what is necessary for service delivery or legal compliance.

4.4 Business Transfers

In the event that ace653 undergoes a business restructuring, merger, or acquisition, your personal data may be transferred to the successor entity as part of that transaction. In such circumstances, ace653 will take reasonable steps to ensure your data continues to be handled in accordance with this Privacy Policy, and will notify you of any material change in data controller.

5. Data Security

5.1 Technical Safeguards

ace653 implements a range of technical measures to protect personal data against unauthorised access, accidental loss, destruction, or alteration. These measures include:

• SSL/TLS encryption for all data transmitted between your browser and ace653's servers.
• Encrypted storage of sensitive data fields including passwords (stored as salted hashes, never in plain text) and payment account references.
• Firewall and intrusion detection systems protecting the platform's infrastructure.
• Regular security audits and vulnerability assessments of platform systems.
• Access controls ensuring that only authorised ace653 personnel can access personal data, on a need-to-know basis.

5.2 Organisational Safeguards

Beyond technical measures, ace653 maintains internal policies and procedures to protect personal data at the organisational level. Staff who handle personal data are trained on data protection obligations. Access to production systems containing personal data is restricted to a minimal set of authorised personnel. ace653 conducts periodic reviews of its data handling practices to identify and address potential risks.

5.3 Your Responsibilities

While ace653 takes extensive measures to protect your data, the security of your account also depends on steps you take yourself. You are responsible for keeping your password and OTP codes confidential, logging out of shared devices after each session, and promptly notifying ace653 at [email protected] if you suspect unauthorised access to your account.

6. Data Retention

6.1 Retention Principles

ace653 retains personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law. When data is no longer needed, it is securely deleted or anonymised so that it can no longer be linked to you as an individual.

6.2 Retention Periods by Data Category

• Account and identity data: Retained for the full duration of your active account, plus a minimum of five years following account closure, to satisfy AML compliance and dispute resolution obligations.
• Transaction and payment data: Retained for a minimum of five years from the date of the transaction, in accordance with financial record-keeping requirements.
• KYC documents: Retained for the duration of the account relationship plus five years post-closure. Documents may be retained longer where required by a specific legal obligation or ongoing investigation.
• Customer support records: Chat transcripts and email records retained for three years from the date of the last communication in each case.
• Technical and usage logs: Typically retained for 12 to 24 months, after which they are aggregated or deleted.
• Marketing consent records: Retained for three years from the date of the most recent consent renewal, or until consent is withdrawn, whichever is earlier.

6.3 Account Deletion Requests

If you request the permanent deletion of your ace653 account, ace653 will delete or anonymise your personal data subject to the retention periods described above. Data required for compliance, dispute resolution, or ongoing legal obligations cannot be deleted prior to the expiry of the applicable retention period, even where a deletion request is made.

7. Your Privacy Rights

7.1 Rights Available to You

ace653 respects your rights in relation to your personal data. As an ace653 player, you have the following rights, which you may exercise by contacting [email protected]:

• Right of access: You may request a copy of the personal data ace653 holds about you, along with information about how it is being processed.
• Right to rectification: You may request that inaccurate or incomplete personal data be corrected or updated.
• Right to erasure: In certain circumstances, you may request that your personal data be deleted. This right is subject to ace653's legal retention obligations as described in Section 6.
• Right to restrict processing: You may request that ace653 limit its processing of your personal data in specific circumstances, for example while a dispute about data accuracy is being resolved.
• Right to data portability: You may request a copy of data you have provided to ace653 in a structured, commonly used, machine-readable format.
• Right to withdraw consent: Where processing is based on your consent (for example, marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to object: You may object to processing of your personal data carried out on the basis of legitimate interests, where you believe those interests are overridden by your own rights and interests.

7.2 How to Exercise Your Rights

To exercise any of the rights listed above, contact ace653's support team at [email protected] with a clear description of your request and sufficient information to verify your identity. ace653 will acknowledge your request promptly and respond within a reasonable timeframe. In most cases, requests will be addressed within 30 calendar days. Where a request is complex or high in volume, ace653 may extend this period and will notify you accordingly.

7.3 Age Restriction and Minors' Data

ace653 does not knowingly collect personal data from individuals under the age of 18. 18+ Registration requires confirmation that you are of legal gambling age. If ace653 becomes aware that personal data has been collected from a minor, that data will be deleted promptly and the associated account will be permanently closed. If you believe that a minor has registered on ace653, please notify us immediately at [email protected].

8. Policy Updates & Contact

8.1 Changes to This Privacy Policy

ace653 reviews and updates this Privacy Policy periodically to reflect changes in our data practices, platform features, or applicable legal requirements. Where changes are material, ace653 will notify registered players via email to the address on their account, or through a prominent on-platform notification, at least 14 days before the changes take effect. The updated policy will always be accessible at ace653.com/privacy-policy, and the "Last updated" date at the top of this document will reflect the most recent revision.

8.2 Continued Use as Acceptance

Your continued use of the ace653 platform after the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any change to this policy, you should discontinue use of the platform and may request account closure by contacting our support team.

8.3 Contact Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or the way ace653 handles your personal data, please contact our dedicated support team:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available inside the ace653 platform, 24 hours a day, 7 days a week
• Response time: ace653 aims to respond to all privacy-related enquiries within 5 business days
• Languages: Support is available in English and Bengali